Privacy policy

At Leanova Academy, your privacy and security are our top priority. As an ACMP® Qualified Education Provider (QEP™), we are a trusted and reliable organization committed to the highest professional standards in change management education. We use only globally recognized platforms to process and protect your information: Stripe and PayPal for secure payments, Quaderno for compliant invoicing and tax management, and LearnWorlds as our learning platform with enterprise-grade security. These providers apply advanced encryption and international compliance standards, ensuring that your data and transactions are handled with the highest level of protection.

Choosing Leanova Academy means choosing peace of mind. As an ACMP® Qualified Education Provider (QEP™), we operate under internationally recognized quality and ethical standards. All your transactions are protected with bank-level encryption, your invoices are managed in full compliance with global tax regulations, and your personal data remains private at every step. You can focus on learning and advancing your career, knowing that your information is in safe and professional hands.

This Policy applies as between you, the User of this Web Site and Leanova Academy the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie": means a small text file placed on your computer by Leanova Academy Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"Leanova Academy ": means Leanova Academy , ADDRESS;
"Service": means collectively any online facilities, tools, services or information that Leanova Academy makes available through the Web Site either now or in the future;
"System": means any online communications infrastructure that Leanova Academy makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Web Site and is not employed by Leanova Academy and acting in the course of their employment; and
"Website": means the website that you are currently using (www.leanovaacademy.com) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions.

2. Data Collected

Without limitation, any of the following Data may be collected:
  • 2.1 name;
  • 2.2 date of birth;
  • 2.3 job title & profession;
  • 2.4 contact information such as email addresses and telephone numbers;
  • 2.5 demographic information such as post code, preferences and interests;
  • 2.6 financial information such as credit / debit card numbers;
  • 2.7 IP address (automatically collected);
  • 2.8 web browser type and version (automatically collected);
  • 2.9 operating system (automatically collected);
  • 2.10 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
  • 2.11 Cookie information (see Clause 10 below).

3. Our Use of Data

  • 3.1 Any personal Data you submit will be retained by Leanova Academy for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
  • 3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
  • 3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
  • 3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
  • 3.4.1 internal record keeping;
  • 3.4.2 improvement of our products / services;
  • 3.4.3 transmission by email of promotional materials that may be of interest to you;
  • 3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.

4. Third Party Web Sites and Services

Leanova Academy may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Leanova Academy requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

5. Changes of Business Ownership and Control

  • 5.1 Leanova Academy may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
  • 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.

6. Controlling Access to your Data

  • 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
  • 6.1.1 use of Data for direct marketing purposes; and
  • 6.1.2 sharing Data with third parties.

7. Your Right to Withhold Information

  • 7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
  • 7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.

8. Accessing your own Data

  • 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
  • 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.

9. Security

Data security is of great importance to Leanova Academy and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.

10. Changes to this Policy

Leanova Academy reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.

11. Contacting Us

If there are any questions regarding this privacy policy you may contact us at contact@leanovaacademy.com
Privacy Policy – Leanova Academy Inc.

This Privacy Policy explains how Leanova Academy Inc. ("we", "our", or "Leanova") collects, uses, shares, and protects your personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR), the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and the Act to modernize legislative provisions as regards the protection of personal information (Law 25) in Quebec.

This Policy applies to your use of our website, learning platform, and any associated services, including course enrollments, account creation, and interactions with our partner platforms such as LearnWorlds, Stripe, PayPal, VMEdu, SCRUMstudy™, 6sigmastudy™, Quaderno, and HeyGen.

1. Who We Are
Leanova Academy Inc.
Quebec, Canada
Email: contact@LeanovaAcademy.com

2. What We Collect
We may collect and process the following types of personal data:
Identification data: name, email, phone number, job title
Billing and transaction data: address, country, payment method, tax details
Course interaction: progress, quiz scores, certification results
System data: IP address, device type, browser type, referring URLs

3. Why We Collect It
We process your personal data for the following lawful purposes:
To create and manage your Leanova account
To deliver and track training programs and certifications
To register you with our official partners (e.g. VMEdu, SCRUMstudy™, 6sigmastudy™)
To process payments and generate tax invoices
To communicate relevant course or product updates
To comply with legal obligations (e.g. invoicing, refund policies, data retention)

4. Who We Share It With
We only share your data with trusted providers that are essential to deliver our training services:

LearnWorlds – secure Learning Management System (LMS)

Stripe / PayPal – trusted global payment processors

Quaderno – compliant invoicing and tax automation

VMEdu, SCRUMstudy™, 6sigmastudy™ – official certification bodies (only when required for exam registration or certification)

👉 We never sell, rent, or share your personal data with advertisers or unrelated third parties.

5. Where Your Data Is Stored
Your data is primarily stored in Canada. However, certain service providers (such as Stripe, PayPal, LearnWorlds, and Quaderno) may securely process or store data in their own data centers, which can be located in the United States or the European Union. All providers we work with comply with international privacy and security standards, ensuring your data is always protected with encryption and contractual safeguards.

6. Your Rights
Depending on your location, you may have the right to:
Access and request a copy of your data
Correct inaccurate or outdated data
Withdraw consent to marketing communications
Request deletion (“right to be forgotten”)
Request data portability (Law 25 / GDPR)
File a complaint with a data protection authority
You can exercise your rights by contacting: privacy@leanovaacademy.com

7. Cookies and Tracking
We use cookies to personalize content, analyze traffic, and improve your user experience. You can modify or block cookies via your browser settings. For more information, see our [Cookie Policy].

8. AI, Automation & Profiling
Some elements of our services (such as translation, voiceover, avatar creation, and course personalization) may involve automated tools powered by artificial intelligence. No fully automated decision will be made that has legal or significant effects without human oversight.

9. Data Retention
We retain your personal data:
For as long as your Leanova account is active
As required by law for financial/tax records
For certification verification purposes (up to 3 years)

10. Policy Updates
This policy may be updated periodically. Any changes will be posted on this page with the “last updated” date.

Last updated: August 2025