• 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Leanova Academy , our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable [COUNTRY] and International intellectual property and other laws.
• 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

• 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
• 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

• 9.1 When using any System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

• 9.1.1 You must not use obscene or vulgar language;
• 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
• 9.1.3 You must not submit Content that is intended to promote or incite violence;
• 9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other languages;
• 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
• 9.1.6 You must not impersonate other people, particularly employees and representatives of Leanova Academy  or Our affiliates; and
• 9.1.7 You must not use Our System for unauthorised mass-communication such as "spam" or "junk mail".

• 9.2 You acknowledge that Leanova Academy  reserves the right to monitor any and all communications made to Us or using Our System.
• 9.3 You acknowledge that Leanova Academy  may retain copies of any and all communications made to Us or using Our System.
• 9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

• 10.1 In order to procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain certain personal details and Payment Information which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Websiteyou represent and warrant that:

• 10.1.1 all information you submit is accurate and truthful;
• 10.1.2 you have permission to submit Payment Information where permission may be required; and
• 10.1.3 you will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

• 10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
• 10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
• 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

• 11.1 Either Leanova Academy  or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.
• 11.2 If We terminate your Account, any current or pending orders or payments on your Account will be cancelled and provision of Services will not commence.

• 12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from Leanova Academy  correspond to the actual Services that will be provided to you, We are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
• 12.2 Where appropriate, you may be required to select the required Plan of Services.
• 12.3 We neither represent nor warrant that such Services will be available at all times and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.
• 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
• 12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

• 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Leanova Academy  and you.
• 13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:

• 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
• 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes, delivery and other additional charges;
• 13.2.3 Relevant times and dates for the provision of the Services;
• 13.2.4 User credentials and relevant information for accessing those services.

• 13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
• 13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
• 13.5 We aim to fulfill your Order within 2-3 working days or if not, within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales but this is not an essential term of the Contract and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
• 13.6 Leanova Academy  shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best trade practice.
• 13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
• Additional terms and conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
• 13.8 Leanova Academy provides technical support via our online support forum and/or phone. Leanova Academy makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

• 16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
• 16.2 We may use your personal information to:

• 16.2.1 Provide Our Services to you;
• 16.2.2 Process your payment for the Services; and
• 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

• 16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
• 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.

• 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.
• 17.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
• 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
• 17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

• 19.1 The Website is provided “as is” and on an “as available” basis. Leanova Academy uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
• 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

• 20.1 To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.
• 20.2 Nothing in these Terms and Conditions excludes or restricts .
• 20.3 Nothing in these Terms and Conditions excludes or restricts Leanova Academy 's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
• 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

• 24.1 All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to contact@leanovaacademy.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
• 24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from Us.

The following additional terms apply specifically to Leanova Academy Inc. and its educational services as a Qualified Education Provider (QEP™).

1. ACMP® Alignment and Certification Disclaimer

Leanova Academy Inc. is officially recognized as a Qualified Education Provider™ (QEP™) by the Association of Change Management Professionals® (ACMP®).

Our training:

• Is aligned with the ACMP® Standard for Change Management,

• Fulfills the 21-hour training requirement for the Certified Change Management Professional™ (CCMP®) application,

• Is not affiliated with, endorsed, certified, or sponsored by ACMP®.

Leanova does not administer the CCMP® exam, and learners are responsible for verifying their own eligibility via www.acmpglobal.org.

Our supplemental services, including portfolio coaching and exam preparation resources, are independently developed by Leanova Academy and are not reviewed, approved, or endorsed by ACMP®.

Portfolio Coaching: Coaching is limited to helping learners to reflect on their own professional experience. Everything on the certification application, including essays must be the candidate’s own original work, and Leanova Academy does not author, edit, or submit portfolios on behalf of candidates.

Exam Simulator: Practice questions and simulations provided by Leanova Academy are original learning tools created to help candidates prepare for the CCMP® exam. They are not official CCMP™ exam questions and have no guarantee of reflecting actual exam content.

Use of these services is at the sole discretion of the candidate. Leanova Academy makes no warranties or guarantees regarding exam outcomes or ACMP® certification results.

CCMP®, QEP™, and ACMP® are registered trademarks of the Association of Change Management Professionals®.

2. Taxes Sales Policy
Leanova Academy Inc. – Registered in Canada

All prices include applicable taxes where required by law. Online self-paced training services only – intangible digital supply (BMI). No physical goods shipped.

Canada

GST/HST is applied to all Canadian customers, at the applicable federal or harmonized rate depending on the customer’s province of residence.

QST (9.975%) is applied in addition for Québec customers only.

Leanova Academy is not registered for provincial sales taxes in non-HST provinces (e.g., BC, SK, MB). Customers in those provinces may be required to self-assess and remit provincial sales tax under local rules.

European Union (EU)

Sales are processed under the OSS scheme.

B2C: VAT of the customer’s country of residence is applied.

B2B: Where a valid EU VAT number is provided, no VAT is charged under the reverse charge mechanism, in accordance with Article 196 of Council Directive 2006/112/EC. In such cases, invoices will clearly state “reverse charge.”

International (non-Canada, non-EU)

Sales are made to non-residents of Canada who are not registered for Canadian GST/HST or QST.

Leanova Academy is not registered for taxes outside Canada and the EU.

Taxes may be applied where required by local law. Where not collected at checkout, customers are responsible for self-assessing and remitting any applicable taxes in their jurisdiction.

These supplies are treated as zero-rated exports for Canadian tax purposes.

Leanova Academy reserves the right to update tax practices in accordance with changes in legislation or compliance requirements worldwide.

3.Live Online Training Policy

Leanova Academy’s Live Online courses are delivered by one of our certified instructors, as presented on each course’s information page.

A minimum of three (3) registered participants is required for a Live Online session to take place. If the minimum enrollment is not met, Leanova Academy reserves the right to cancel or reschedule the session.

Participants will be notified at least five (5) calendar days prior to the scheduled start date in the event of cancellation. In such cases, the following options will be offered:

Full Refund – Learners will receive a 100% refund of their payment for the cancelled session.

Alternative Option – Learners may choose to substitute their enrollment for the Self-Paced version of the same course, offered at a discounted rate as a goodwill option.

Leanova Academy is committed to maintaining the highest level of professionalism and transparency while ensuring every learner receives an accessible and high-quality educational experience.

3. Learner Type and Usage

Leanova Academy currently sells its training programs exclusively to individual learners and professionals acting in a personal capacity.
Enterprise agreements, licenses or bulk registrations are not yet supported.

4. Completion and Certification Requirements

To be eligible for a Certificate of Completion, you must:

• Complete 100% of the course in sequential order (no skipping),

• Complete all assessments and pass the final exam (if applicable),

• Sign the mandatory disclaimer before accessing the first module,

• Complete the course within 90 calendar days of enrollment.

Failure to meet these conditions will result in ineligibility for certification.

5. Mandatory Disclaimer Signature

Before gaining access to course content, all learners must electronically sign a disclaimer confirming:

• Their understanding of the course’s structure and limits,

• That Leanova is not responsible for CCMP® exam eligibility,

• That they agree to comply with all Terms and Conditions.

No module access is granted without this acknowledgment.

6. Use of AI and Language Access

Leanova Academy uses AI-generated video narration and subtitles to offer content in multiple languages.

However:

• All slides, quiz, exam and assessments are delivered in English, to maintain alignment with the ACMP® Standard.

• Translated content (captions, audio) is for convenience only and not legally binding.

26.7.1 – Leanova Change Management Excellence Certifications (LCeX™)

Leanova Academy Inc. (“Leanova”) offers a proprietary multi-level certification pathway known as the Leanova Change Management Excellence Program (LCeX™), which includes the following designations: LCeX-Essentials™ (LCeX-E™), LCeX-Specialist™ (LCeX-S™), LCeX-Professional™ (LCeX-P™), and LCeX-Master™ (LCeX-M™). Each credential is awarded solely by Leanova upon successful completion of the corresponding program requirements, assessments, and examinations.

26.7.2 – Relationship With ACMP® and QEP™ Status

All LCeX™ courses offered by Leanova Academy are formally approved under the ACMP® Qualified Education Provider™ (QEP™) program and meet the instructional and alignment requirements of the ACMP Standard for Change Management.

The QEP™ status applies to the courses and training hours only, as recognized by ACMP, and may qualify learners for CCMP® exam eligibility or renewal when applicable.

The LCeX™ certifications themselves (LCeX-E™, LCeX-S™, LCeX-P™, LCeX-M™) are independent Leanova credentials and are not issued, endorsed, accredited, or approved by ACMP®.

Any reference to ACMP®, the Standard, or QEP™ alignment refers strictly to the LCeX courses, not to the LCeX certifications as standalone professional titles.

26.7.3 – Eligibility, Assessment, and Completion Requirements

Learners must complete all modules, assignments, assessments, and final exams required for their respective LCeX™ level. Leanova reserves the right to update course content, assessment criteria, or certification requirements at any time to ensure academic integrity and program quality.

26.7.4 – Issuance and Use of Badges and Post-Nominals

Upon successful completion of a certification level, learners may receive a digital badge and—where applicable—the right to use the associated post-nominal (e.g., LCeX-P™ or LCeX-M™). These are personal credentials and may be used only by individuals who have earned them, subject to Leanova’s ongoing usage requirements.

26.7.5 – Restrictions on Credential Usage

Learners may not alter, misrepresent, or misuse any Leanova credential, badge, or post-nominal. Misuse includes but is not limited to:

(a) modifying certification graphics,

(b) implying equivalence with ACMP®, PMI®, or other external credentials,

(c) suggesting that LCeX™ certifications are ACMP-approved,

(d) claiming certification without having met the requirements.

Leanova may revoke credentials for misuse, fraud, unethical conduct, or violation of these Terms.

26.7.6 – Intellectual Property

All LCeX™ materials—including course content, modules, templates, simulations, exams, badges, and post-nominals—are the exclusive intellectual property of Leanova Academy Inc. Learners receive limited, personal, non-transferable access for educational use only, and may not copy, distribute, reproduce, sublicense, or commercialize LCeX™ content or branding.

26.7.7 – No Guarantee of External Certification Outcomes

Leanova does not guarantee exam success, acceptance of experience by ACMP®, PMI®, or other bodies, employment outcomes, or certification acceptance by third-party organizations.

26.7.8 – PDUs and Continuing Education Eligibility

Certain Leanova programs may qualify as Professional Development Units (PDUs) for CCMP® recertification, PMI® renewal, or other continuing education frameworks (e.g., SHRM, HRCI, IIBA, APMG, Agile) when the content is relevant to professional practice.

Leanova does not represent these PDUs as pre-approved, accredited, or officially authorized by any external organization.